Help Desk

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Please complete the form below for assistance. Please do not give out any passwords, you will receive an email response with full instruction once you have completed your help desk request.  

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Network | Internet

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Send or Receive email error

Verify that your computer is connected to the Internet and not encountering a connection issue, which would be causing your e-mail issue. Ensure that your Internet e-mail server or your Network e-mail server is not encountering issues.. 

Connect to my network drive Error

Check the network cable is properly connected to the back of the computer. if connecting with Wireless, check the computer is connected to the Wireless network Check if your Firewall may be blocking network access to the shared network. . 

Virus | Malware

Should you encounter a virus on you computer, Shut the system down and contact our office Click Here

Spam or Virus email?

A lot of spam relies “phishing,” in which a spammer will try to make their email look like it’s coming from a legitimate source in order to get your information. They may tell you to click a link that looks like it’s going to a bank eg, but if you hover over it, you’ll see that it’s really going somewhere else—likely a PayPal-disguised site where you willingly type in your information. Luckily, you can usually avoid those tricks by checking the URL and typing it in yourself instead. Be careful, too—sometimes those links will cause you to unknowingly spam one of your friends, which only spreads the scam. Check the link at 

My Privacy Online?

Everyone knows it’s bad if someone steals your password or credit card information, but a lot of people are a lot more apathetic about what they put on Facebook, their personal blog, or anywhere else. Your personal data is worth protecting, though, whether you think so or not. Not only does that data give companies and governments more power to track you, but it can make it easier for someone to steal your identity, even if it doesn’t seem like it. Plus, you never know where that data may end up one day, and who might see it (potential employers, for instance). Some stuff is more important, of course, but don’t let the little stuff slide just because you don’t think anyone will care. Somebody probably does. . 

Change My Passwords?

When you change your password every few months, it limits how long a stolen password is useful to a stealthy attacker—how long he/she has access to your account. If someone steals your password and you don't know about it, the attacker could eavesdrop for an unlimited time and glean all sorts of information about you or do other damage. Therefore, for decades, many security guidelines have recommended frequent password changes, usually between 30 and 180 days 

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Windows keyboard shortcuts

Computer running slow Try a shutdown and reboot